Frequently Asked Questions
Welcome to the raginbone.com FAQ section. Below you’ll find answers to the most common questions related to orders, shipping, returns, and more. If you need further assistance, please visit the Help section of our website.
Orders
Can I modify or cancel my order once it’s been placed?
We begin processing orders as soon as they’re submitted to ensure timely delivery. As a result, we are unable to make changes or cancel orders once they have been confirmed. Please carefully review your items before placing your order.
What payment methods do you accept?
raginbone.com accepts major credit cards and other secure payment methods, which will be displayed at checkout. All transactions are processed through secure gateways.
How do I know if my order was successful?
After placing an order, you’ll receive an order confirmation on-screen and in your account. Once your order ships, tracking information will be provided. You can also check your order history by logging into your account on raginbone.com.
Shipping
What are the shipping options and costs?
Shipping options and fees depend on your location and will be displayed during checkout. We offer standard and express delivery in many regions. Free shipping promotions may apply during certain periods.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation with a tracking number. You can use this number to track the progress of your delivery directly from your account on raginbone.com.
Do you ship internationally?
Yes, raginbone.com ships to selected international destinations. International shipping costs, duties, and taxes may apply depending on your country and will be shown at checkout.
Returns & Exchanges
What is your return policy?
Most items are eligible for return within 30 days of delivery. Returned items must be unused, in original condition, and with all tags attached. Final sale items are not eligible for return. For full return details, please visit the Returns section on raginbone.com.
Do you offer exchanges?
We do not currently process direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the item you want.
When will I receive my refund?
Once your return has been received and processed, your refund will be issued to your original payment method. Processing may take several business days depending on your bank.
Product Information
How do I know which size to order?
Each product page includes a link to a size guide to help you find your best fit. You can also reference measurements or contact support through raginbone.com for further sizing guidance.
Do you restock sold-out items?
Some popular styles may be restocked. We recommend checking back regularly or signing up for back-in-stock alerts when available.
Accounts & Promotions
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account on raginbone.com allows you to save your information, track orders, and manage returns more easily.
How can I stay updated on new arrivals and promotions?
Sign up for our newsletter on raginbone.com to receive updates about product launches, exclusive offers, and seasonal sales.
Still have questions? Visit the Help Center on raginbone.com for detailed support options, including policies and instructions for returns, tracking, and more.